If a student, after having spoken with their Course and/or SU rep, remains dissatisfied with an aspect of the provision of a programme of study, support service, administration system or policy operated by the University, or has any other concerns then they can submit a complaint.

Step 1:  It is important that the complainant is referred to the on-line complaints form at: https://staff.coventry.ac.uk/sites/adhoc/complaints/default.aspx so that the complaint can be correctly logged and addressed and not directed through multiple channels.

Step 2:  The University Complaints Officer will launch an investigation via the relevant Faculties and/or Departments.  If your input is required, you will be contacted by your Faculty office for comments and/or evidence.

Step 3:  Once all of this information is collated, the Dean or their nominee will produce a response to be sent to the student.

Step 4:  The student, on receipt of this response, will also receive a Close of Procedures Letter which notifies them that in the view of the University the matter is closed.  Should they wish to pursue the matter further, they must do so through the Office of the Independent Adjudicator.